Clear policies. Trusted care.
Transparency is part of the way we care for our clients. Here you can review the policies designed to keep our communication, scheduling and residential cleaning services clear.
Privacy Policy
M&S Impeccable Home Cleaning LLC respects your privacy. This Privacy Policy explains how information may be collected, used and protected when you contact us, request a quote or communicate with us regarding our residential cleaning services.
1. Information We May Collect
When you contact M&S or request a quote, you may voluntarily provide information such as your name, phone number, email address, service address, preferred contact method, requested cleaning service, scheduling information and details about the areas or tasks you would like us to review.
2. Photos and Service Information
In some situations, we may request photographs or additional information about the home or specific areas to better understand the requested work and prepare a more accurate quote.
3. How We Use Your Information
Information you provide may be used to respond to your inquiry, prepare a quote, communicate about your service, coordinate scheduling, confirm requested tasks, provide customer service and maintain appropriate business records.
4. Communication
We may communicate with you through the contact method you provide, including text message, WhatsApp or email, for matters related to quotes, scheduling, service details, confirmations or customer support.
5. Sharing of Information
M&S does not sell your personal information. Information may be shared only when reasonably necessary to provide or coordinate the requested service, comply with applicable legal requirements or protect legitimate business and safety interests.
6. Information Security
We take reasonable steps to protect the information provided to us. However, no electronic communication or storage method can be guaranteed to be completely secure.
7. Questions About Your Information
If you have questions about information you previously provided to M&S, you may contact us using our official communication channels.
Cancellation & Rescheduling Policy
We value our clients' time and carefully organize our schedule for every cleaning appointment. Clear communication regarding cancellations and schedule changes helps us provide reliable service to every household.
1. Changes to Your Appointment
If you need to cancel or reschedule a cleaning appointment, please contact M&S as soon as possible.
2. Rescheduling
Requests to reschedule are subject to availability. We will work with you to identify another available date or time whenever possible.
3. Access to the Property
Clients are responsible for ensuring that the agreed access to the property is available at the scheduled service time.
4. Changes Requested by M&S
If M&S must request a scheduling change because of an unexpected situation, we will communicate with you as soon as reasonably possible and work to arrange another suitable time.
5. Communication
Cancellation or rescheduling requests should be communicated directly to M&S through our available messaging channels so that the change can be properly confirmed.
Have a question about our policies?
Contact M&S through WhatsApp or email and we will be happy to help clarify questions related to your cleaning service.