Privacy Policy

Privacy practices applicable to the Viral Media Digital LLC (VMD) application on Apple iOS.

Viral Media Digital LLC (“VMD,” “Viral Media Digital,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, protect, and retain information when you use the VMD application and related VMD services.

1. Scope of This Privacy Policy

This Privacy Policy applies to users who access or use the VMD ecosystem, including the VMD application available through Apple iOS.

VMD operates a multi-platform ecosystem. Feature availability, payment methods, balance classifications, transaction capabilities, and permitted uses may vary according to operating system, application version, App Store storefront, user location, account-verification status, balance origin, applicable law, technical availability, security requirements, and applicable Apple App Store requirements.

By using VMD, you acknowledge that you have read and understood this Privacy Policy and that your information may be handled as described here.

2. Information We Collect

VMD may collect information provided directly by users, information generated through use of the Platform, information required for age eligibility and account verification, and information reasonably necessary for security, moderation, fraud prevention, legal compliance, and operation of VMD services.

• Account information, including email address, username, display name, profile details, login identifiers, registration date, and account status.
• Date of birth, declared age, minimum-age eligibility, age-gate results, and related registration records.
• Account-verification information, including verification status, verification dates, verification deadline, eligibility results, and related security records.
• Information reasonably requested to verify account ownership, age eligibility, identity, authenticity, seller status, or compliance with Platform policies.
• Policy-acceptance records.
• Profile content, including profile photos, banners, NFT avatars, biographies, preferences, and public identity elements.
• Uploaded content, including photos, videos, reels, posts, stories, audio, comments, livestream content, and NFT-related media.
• Device and technical data, including IP address, operating system, application version, device signals, crash logs, session information, security logs, and fraud-prevention signals.
• Usage information, including interactions, views, likes, comments, follows, messages, searches, rankings, creator activity, and feature engagement.
• Transaction information, purchase records, refund information, dispute information, payment references, and transaction status.
• Wallet and digital-utility activity, including wallet identifiers, displayed balances, balance classifications, transaction activity, restricted balances, and internal transaction references.
• Apple In-App Purchase information.
• NFT and digital-asset information where applicable.
• Support, safety, moderation, blocking, and dispute information.

3. Account, Age Eligibility and Verification

When you create or use a VMD account, VMD may process account, profile, registration, age-eligibility, policy-acceptance, and verification information to authenticate users, manage accounts, provide supported functionality, prevent fraud, protect users, and maintain Platform integrity.

VMD is intended exclusively for users who are at least sixteen (16) years old.

Users must provide an accurate date of birth during registration.

Newly registered users must complete the required VMD account-verification process within seven (7) calendar days following registration.

During this period, certain Platform functions may be limited or unavailable.

If verification is not completed successfully within the required period, VMD may restrict, suspend, disable, or permanently remove the unverified account, subject to applicable legal, security, fraud-prevention, investigation, dispute-resolution, and data-retention requirements.

4. Public Profile and User Content Data

Certain information users choose to publish may be visible to other users, including usernames, display names, profile photos, NFT avatars, public posts, creator content, comments, public profiles, and other information intentionally made public through supported VMD functionality.

VMD may process uploaded photos, videos, reels, posts, stories, audio, voice notes, comments, livestreams, NFT media, and related metadata to operate the Platform, deliver content, enable sharing, support moderation, investigate abuse, enforce policies, and optimize media delivery.

5. VMD Wallet and Balance Information

When users access or use the VMD Wallet, digital utility credits, rewards, internal balances, or related ecosystem tools, VMD may process wallet identifiers, displayed balances, balance classifications, transaction history, purchase activity, restricted-balance information, activity logs, internal transaction references, and digital utility records.

The VMD Wallet may separate balances according to their origin, status, eligibility, and permitted use.

Depending on the applicable account and transaction, categories may include:

• total balance;
• available balance;
• transferable balance;
• withdrawable balance;
• restricted balance;
• pending balance;
• promotional balance;
• purchased balance;
• Apple-purchased balance;
• non-transferable balance.

A displayed total balance may include amounts that are not eligible for transfer, withdrawal, cash redemption, physical-product purchases, digital purchases, or every other transaction.

6. Apple In-App Purchase Data

7. Restricted Apple-Purchased Balance

VMD digital utility credits acquired through Apple In-App Purchase are classified as a restricted Apple-purchased balance.

Unless otherwise expressly permitted under applicable Apple policies and VMD terms, Apple-purchased VMD balances:

• may be used only for eligible digital functionality expressly available within the VMD iOS application;
• are non-transferable;
• cannot be sent to another VMD user;
• cannot be transferred to an external wallet;
• cannot be withdrawn or redeemed for cash;
• cannot be exchanged for another currency or monetary value;
• cannot be used to purchase physical products;
• cannot be used to purchase physical or real-world services;
• do not expire solely because of the passage of time;
• do not represent legal tender, a bank deposit, a savings product, an investment, a security, an ownership interest, or a promise of profit.

VMD may process and store the applicable balance classification and restrictions to ensure that Apple-purchased VMD balances are not used for unauthorized transfers, withdrawals, cash redemption, physical products, physical services, or other ineligible transactions.

8. Wallet Display and Balance Separation

The VMD iOS Wallet may display wallet identity information, official profile name, VMD User ID, total displayed balance, eligible available balance, restricted Apple-purchased balance, non-transferable balance, transaction history, purchase history, and other supported wallet information.

A total displayed balance may include more than one balance category and does not mean that every displayed amount is transferable, withdrawable, redeemable, or available for every transaction.

VMD processes balance-origin, classification, eligibility, and restriction information to distinguish eligible balances from restricted, pending, non-transferable, or non-withdrawable balances.

9. Transfers, Withdrawals and Physical Products

Apple-purchased VMD balances are not eligible for user-to-user transfers, external-wallet transfers, cash withdrawals, monetary redemption, currency exchange, physical-product purchases, physical services, shipping, delivery, or other real-world goods or services.

Any transfer or withdrawal functionality available elsewhere within the broader VMD ecosystem applies only to balances independently classified as eligible for that functionality.

The existence of a general VMD withdrawal policy, withdrawal limit, transfer tool, or other wallet function does not make an Apple-purchased balance eligible for withdrawal, transfer, or cash redemption.

10. NFT and Digital Asset Data

VMD may process information related to NFT creation, uploading, displaying, collections, ownership status, transaction references, metadata, media files, linked content, and other supported digital-asset functionality.

NFT-related information may be public by design where public profiles, collections, listings, or other public functionality is involved.

Within the VMD iOS application, NFT functionality may be limited, unavailable, display-only, or otherwise restricted depending on the current application version and applicable Apple requirements.

Possession or ownership of an NFT does not automatically unlock functionality within the VMD iOS application.

11. Direct Messages and Private Features

VMD may provide direct messages, chat systems, audio messages, private stories, restricted media, private communication tools, and related functionality.

VMD may process communication metadata, sender and recipient identifiers, timestamps, media references, safety reports, moderation signals, and technical logs to deliver these features and maintain safety.

Private features may include anti-screenshot, anti-recording, anti-forwarding, access-control, disappearing-media, or other privacy-protection functionality.

12. Live Streaming, Creator Tools, Games and Engagement

VMD may process live-streaming information, viewer activity, engagement metrics, creator analytics, follower information, rankings, rewards, gameplay activity, anti-cheat signals, subscription activity, reports, moderation actions, and related technical information.

Such information may be used to operate functionality, improve performance, calculate supported rankings or rewards, prevent abuse, detect manipulation, and maintain Platform integrity.

13. How VMD Uses Information

VMD may use information to:

• operate, maintain, secure, and improve the Platform;
• create and manage user accounts;
• provide social, creator, wallet, NFT, communication, live, gaming, event, and subscription functionality;
• display profiles and public content;
• validate eligible Apple transactions;
• classify balances and enforce applicable restrictions;
• process applicable transactions, refunds, disputes, and support requests;
• prevent fraud, abuse, spam, scams, impersonation, and unauthorized access;
• moderate content and enforce policies;
• investigate reports and suspicious activity;
• provide customer support;
• improve performance, reliability, compatibility, accessibility, and user experience;
• comply with applicable legal, regulatory, safety, and enforcement obligations.

14. Safety, Reporting, Blocking and Moderation

VMD may process content reports, moderation information, blocked account identifiers, user identifiers, selected report reasons, additional details, timestamps, available evidence, technical references, and enforcement information.

VMD may use automated systems, technical signals, user reports, manual review, and other moderation systems to detect, prevent, restrict, or remove objectionable, abusive, fraudulent, illegal, or policy-violating content.

Where supported, content reported by a user may be hidden immediately from that reporting user's experience while VMD conducts moderation review.

VMD aims to review credible safety and moderation reports as promptly as reasonably possible, generally within twenty-four (24) hours.

The twenty-four-hour period represents VMD's moderation objective and does not guarantee that every investigation or complex report will be fully resolved within that period.

Users may block and unblock accounts through supported VMD safety controls.

15. Cookies, Technical Data and Cloud Infrastructure

VMD may use local storage, session storage, security tokens, analytics tools, cloud infrastructure, database systems, authentication providers, storage providers, communication providers, security tools, and other service providers to operate and protect the Platform.

Service providers may process information only as reasonably necessary to provide their services, support security, maintain infrastructure, comply with legal obligations, or improve reliability.

16. Sharing of Information

VMD does not sell personal information.

VMD may share limited information:

• with service providers and infrastructure partners;
• with payment, security, hosting, analytics, or support providers where necessary;
• with legal authorities when required by law or valid legal process;
• to investigate fraud, abuse, security threats, or policy violations;
• to protect users, VMD, the public, or Platform integrity;
• in connection with a merger, acquisition, financing, restructuring, sale, or transfer of business assets;
• with consent or at the direction of the user.

17. Public Information

Some VMD features are public or semi-public by design. Usernames, profile photos, NFT avatars, public posts, public videos, public reels, creator pages, comments, ratings, and other information intentionally made public may be visible to other users.

18. International Data Processing

Information may be processed, stored, transferred, or accessed in countries or jurisdictions different from the user's country of residence. Data-protection laws may vary by jurisdiction.

19. Data Retention

VMD may retain information for as long as reasonably necessary to operate the Platform, provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, preserve transaction history, and protect Platform integrity.

Some information may remain in backups, logs, transaction records, moderation history, dispute records, or legal archives after account deletion where retention is necessary or legally permitted.

20. Account Deletion

Users may request permanent deletion of their VMD account and associated personal information at any time, subject to applicable legal, security, fraud-prevention, transaction, dispute-resolution, and data-retention requirements.

Account deletion is available to eligible users regardless of whether they access VMD through Apple iOS, Android, the VMD website, or another supported platform.

Authenticated users may initiate an account-deletion request directly from within the VMD mobile application.

VMD may process the user's display name, username, email address, User ID, account status, confirmation responses, optional explanation, and other information reasonably necessary to verify account ownership and process the request.

VMD ordinarily begins reviewing account-deletion requests within one (1) to three (3) business days after submission.

Approved deletion requests will be completed as soon as reasonably practicable and, under normal circumstances, no later than thirty (30) calendar days after submission.

Additional processing or retention time may apply where reasonably necessary or legally permitted because of fraud investigations, security incidents, transaction disputes, refunds, chargebacks, tax or accounting obligations, valid legal process, or other applicable legal requirements.

Once permanent deletion is completed, the account and associated access may not be recoverable.

21. Information That May Be Retained After Deletion

Certain limited information may be retained where reasonably necessary or legally permitted for:

• legal or regulatory compliance;
• fraud prevention;
• security investigations;
• tax and accounting records;
• payment and transaction records;
• refunds and chargebacks;
• transaction or ownership disputes;
• moderation and enforcement history;
• intellectual-property claims;
• protection of VMD, its users, or third parties;
• valid legal process.

22. User Privacy Rights

Depending on applicable law and jurisdiction, users may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information.

Requests may require identity or account-ownership verification before VMD can process them.

23. Minimum Age and Children's Privacy

VMD is intended exclusively for individuals who are at least sixteen (16) years old.

Individuals under sixteen (16) years of age may not register for, maintain, access, or use a VMD account unless VMD expressly introduces a separate legally compliant service specifically designed for younger users in the future.

If VMD determines that an account belongs to an individual under sixteen (16), VMD may restrict, suspend, disable, or permanently delete the account subject to applicable legal and safety requirements.

24. Security

VMD takes reasonable technical, organizational, and administrative steps to protect information.

However, no online platform, cloud system, wallet interface, or communication service can guarantee absolute security.

Users are responsible for protecting their login credentials, devices, email accounts, and personal security practices.

25. Payment Processing

Within the VMD iOS application, eligible digital content, digital services, subscriptions, premium features, or VMD digital utility credits that require Apple In-App Purchase are processed through Apple's applicable purchasing infrastructure.

VMD does not receive or store users' complete Apple payment-card numbers, CVV security codes, or complete Apple payment credentials.

Stripe or another non-Apple payment processor is not used within the VMD iOS application to circumvent Apple's payment requirements for eligible digital content, digital services, subscriptions, premium features, or VMD digital utility credits.

Payment-related information received by VMD may be used to validate transactions, associate purchases with the correct VMD account, deliver eligible digital functionality, classify balances, confirm payment status, process applicable refunds or reversals, provide support, prevent fraud, resolve disputes, and maintain required records.

26. Artificial Intelligence and Automated Systems

VMD may provide artificial intelligence, machine learning, automation technologies, recommendation systems, moderation systems, virtual assistants, content-generation tools, translation tools, search enhancements, and other AI-powered functionality.

AI systems may process user prompts, submitted content, usage information, interaction data, technical information, moderation signals, and other information reasonably necessary to provide supported functionality.

Artificial intelligence systems may generate inaccurate, incomplete, outdated, biased, or unexpected results. Users should review AI-generated information before relying upon it for important decisions.

27. Accessibility

VMD is committed to improving digital accessibility and creating a Platform that is usable, inclusive, and accessible to a broad community of users.

VMD may process limited technical, device, usage, preference, and interaction information where reasonably necessary to support accessibility features, improve usability, enhance interface performance, and provide a better experience across supported devices and operating systems.

28. Regulatory Compliance

VMD is committed to operating its Platform in accordance with applicable laws and regulations relating to privacy, cybersecurity, consumer protection, digital communications, electronic commerce, intellectual property, and online safety.

Where permitted or required by applicable law, VMD may cooperate with courts, regulatory authorities, law-enforcement agencies, consumer-protection authorities, data-protection authorities, or other legally authorized entities in connection with valid legal requests, investigations, fraud prevention, public safety, cybersecurity incidents, or protection of Platform integrity.

Nothing in this Privacy Policy limits mandatory legal rights that users may have under applicable privacy or consumer-protection laws.

29. Platform-Specific Processing on Apple iOS

30. Future iOS Versions

VMD may modify, expand, restrict, replace, or discontinue iOS functionality as technical, operational, payment, legal, regulatory, security, or Apple App Store requirements evolve.

This Privacy Policy, applicable Terms, purchase disclosures, and in-app notices may be updated when a material change affects personal-information processing, payment processing, balance classification, permitted use, or user rights.

31. Changes to This Privacy Policy

VMD may update this Privacy Policy when reasonably necessary to reflect changes in Platform functionality, personal-information processing, security practices, verification requirements, moderation systems, payment processing, balance classifications, legal obligations, or service providers.

Updates will be published with a revised effective date or last-updated date.

Where applicable law or the nature of a change requires renewed affirmative consent, VMD will request that consent before the change becomes binding.

32. Contact and Privacy Requests

Viral Media Digital LLC

Users may contact VMD through the official support and contact mechanisms made available by Viral Media Digital LLC for privacy, account, verification, safety, moderation, deletion, copyright, or other legal requests.

VMD may request information reasonably necessary to verify identity or account ownership before processing certain privacy, access, correction, or deletion requests.

When this Privacy Policy is displayed inside the VMD application, it is intentionally presented as a read-only legal document without external navigation.