Privacy Policy

Viral Media Digital LLC (“VMD,” “Viral Media Digital,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, protect, and retain information when you use our website, mobile application, marketplace, wallet interface, digital asset tools, NFT systems, creator tools, communication features, live streaming tools, games, events, subscriptions, blogs, support systems, and related services.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users, visitors, creators, buyers, sellers, event organizers, subscribers, NFT holders, wallet users, and participants who access or use any part of the VMD ecosystem.

By using VMD, you acknowledge that you have read and understood this Privacy Policy and agree that your information may be handled as described here.

2. Information We Collect

We may collect information that you provide directly, information generated by your use of the platform, information required for security and fraud prevention, and information needed to operate our services.

• Account information, including email address, username, display name, profile details, and login identifiers
• Profile content, including profile photos, banners, NFT avatars, biographies, links, preferences, and public identity elements
• Uploaded content, including photos, videos, reels, posts, stories, audio notes, comments, marketplace listings, event content, subscription content, and NFT-related media
• Device and technical data, including IP address, browser type, operating system, app version, device signals, crash logs, session data, and security logs
• Usage information, including interactions, views, likes, comments, follows, messages, searches, rankings, creator activity, marketplace activity, and feature engagement
• Transaction and marketplace records, including purchases, listings, sales, shipping details, refund requests, dispute records, invoices, order history, and seller activity
• Wallet and token activity, including wallet identifiers, token balances, transfer activity, ecosystem reward records, internal transaction references, and digital asset interactions
• NFT and digital asset records, including NFT listings, ownership activity, metadata, transfers, collections, marketplace interactions, and linked content
• Support, safety, moderation, and dispute information, including reports, evidence, communications, account actions, and enforcement history

3. Account, Profile, and Identity Data

When you create or use a VMD account, we may process account and profile data to authenticate you, personalize the platform, allow other users to identify public profiles, enable social features, and protect platform integrity.

Certain information you choose to publish, such as your username, display name, profile photo, NFT avatar, public posts, marketplace listings, events, creator content, and public profile details, may be visible to other users or website visitors.

4. Marketplace Data

When you use the VMD Marketplace, we may collect and process buyer, seller, product, order, shipping, payment-reference, communication, invoice, refund, and dispute-related information.

Marketplace data may be used to operate listings, facilitate transactions, review disputes, detect fraud, support seller verification, enforce marketplace rules, and maintain trust and safety.

VMD provides marketplace technology infrastructure. Buyers and sellers remain responsible for the information they provide and for complying with all applicable laws, product rules, shipping obligations, tax obligations, and marketplace policies.

5. Store Verification and Seller Review

VMD may request or process verification-related information for stores, sellers, marketplace access, wholesale access, or fraud prevention. This may include business information, contact information, identification documents, address verification, selfies, proof of ownership, tax information, or other evidence necessary to protect users and the platform.

Verification information may be reviewed manually or through service providers and may be retained where necessary for fraud prevention, compliance, dispute resolution, or platform integrity.

6. Wallet, Token, and Digital Utility Data

When you use the VMD Wallet, VMD Token, rewards, internal balances, marketplace payment interfaces, or related ecosystem tools, we may process wallet identifiers, token balances, transfer history, activity logs, internal transaction references, and digital utility records.

The VMD Wallet is not a bank account, deposit account, savings product, insured account, brokerage account, or investment account. The VMD Token is a digital utility asset intended for ecosystem functionality and does not represent equity, shares, ownership, debt, profit participation, dividends, guaranteed liquidity, guaranteed appreciation, guaranteed returns, or guaranteed redemption rights.

7. NFT and Digital Asset Data

VMD may process information related to NFT creation, minting, uploading, listing, purchasing, selling, displaying, transferring, and interacting with NFTs or digital assets.

This may include NFT metadata, media files, wallet-related activity, collection information, ownership status, transaction references, listing history, content rights claims, and user-generated descriptions.

NFT-related information may be public by design, especially where blockchain, marketplace, profile, collection, or public listing features are involved.

8. User Content and Media

Users may upload, post, transmit, list, create, mint, or share content through VMD. This may include photos, videos, reels, posts, stories, audio messages, voice notes, comments, marketplace listings, event content, subscription content, blog content, live streams, NFT media, and related metadata.

We process user content to operate the platform, display content, enable sharing, support moderation, investigate abuse, enforce policies, optimize media delivery, and provide requested features.

9. Direct Messages, Audio Vault, and Private Features

VMD may provide direct messages, chat systems, audio messages, audio vault tools, private stories, restricted media, private communication tools, and related features.

We may process communication metadata, sender and recipient identifiers, timestamps, media references, safety reports, moderation signals, and technical logs to deliver these features and maintain safety.

Private features may include anti-screenshot, anti-recording, anti-forwarding, access-control, or privacy-protection tools. Users agree not to bypass, disable, interfere with, or exploit such protections.

10. Live Streaming and Creator Tools

VMD may process live streaming data, viewer activity, chat activity, engagement metrics, creator analytics, follower data, rankings, subscription activity, stream recordings, reports, moderation actions, and related technical signals.

Live streams and creator content may be moderated, restricted, removed, reviewed, or preserved where necessary for safety, legal compliance, fraud prevention, or enforcement.

11. Games, Rewards, Rankings, and Engagement Systems

VMD may operate games, rankings, leaderboards, rewards, achievements, engagement systems, creator metrics, and ecosystem incentives.

We may process gameplay activity, ranking data, reward eligibility, anti-cheat signals, device data, engagement logs, and suspicious activity indicators to prevent abuse, fraud, automation, manipulation, or unfair use.

12. Events and Subscriptions

When users create, purchase, register for, subscribe to, or interact with events or subscription-based features, VMD may process event information, ticket records, access data, subscription status, payment references, creator information, attendee information, communications, and support history.

13. Blog, Public Website, and Public Pages

When users access the VMD website, blog, public marketplace pages, public profiles, public store pages, public NFT pages, or public informational content, we may collect browser data, analytics data, page-view activity, referral data, cookie data, and security signals.

14. How We Use Information

VMD may use information to:

• Operate, maintain, and improve the platform
• Create and manage user accounts
• Provide marketplace, wallet, token, NFT, social, creator, live, event, subscription, and communication features
• Display profiles, posts, listings, events, NFTs, and public content
• Process transactions, orders, refunds, disputes, and support requests
• Maintain security and prevent fraud, abuse, spam, scams, impersonation, and unauthorized access
• Moderate content and enforce policies
• Investigate reports, disputes, suspicious activity, and platform violations
• Provide customer support
• Improve performance, reliability, compatibility, and user experience
• Comply with legal, tax, regulatory, safety, and enforcement obligations

15. Security, Fraud Prevention, and Moderation

VMD may analyze technical logs, transaction records, communication metadata, device signals, content reports, marketplace activity, wallet activity, NFT activity, and user behavior to detect fraud, abuse, scams, suspicious activity, security threats, policy violations, and attempts to manipulate the platform.

We may restrict, suspend, remove, preserve, or review accounts, content, listings, wallet-related functions, marketplace access, messaging access, or other features where necessary to protect users and platform integrity.

16. Cookies and Similar Technologies

The VMD website may use cookies, local storage, session storage, analytics tools, security tokens, and similar technologies to remember preferences, improve performance, analyze traffic, maintain sessions, protect accounts, and improve website functionality.

Users may control certain cookie preferences through browser settings, but disabling cookies may affect website functionality.

17. Firebase, Cloud Infrastructure, and Service Providers

VMD may use cloud infrastructure, database systems, storage providers, authentication providers, analytics providers, communication providers, payment-related infrastructure, security tools, and other service providers to operate the platform.

These providers may process information only as reasonably necessary to provide services to VMD, support security, maintain infrastructure, comply with legal obligations, or improve reliability.

18. Sharing of Information

VMD does not sell personal information.

We may share limited information:

• With service providers and infrastructure partners
• With payment, marketplace, security, hosting, analytics, or support providers where necessary
• With legal authorities when required by law or valid legal process
• To investigate fraud, abuse, security threats, or policy violations
• To protect users, VMD, the public, or platform integrity
• In connection with a merger, acquisition, financing, restructuring, sale, or transfer of business assets
• With consent or at the direction of the user

19. Public Information

Some VMD features are public or semi-public by design. Public profiles, usernames, profile photos, NFT avatars, marketplace listings, NFT listings, public posts, public videos, public reels, public events, creator pages, store pages, comments, ratings, and certain digital asset activity may be visible to other users or public visitors.

20. International Data Processing

Users understand that information may be processed, stored, transferred, or accessed in countries or jurisdictions different from their country of residence. Data protection laws may vary by jurisdiction.

21. Data Retention

VMD may retain information for as long as reasonably necessary to operate the platform, provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, support marketplace records, preserve transaction history, and protect platform integrity.

Some information may remain in backups, logs, transaction records, blockchain-related records, moderation history, dispute records, or legal archives even after account deletion where retention is necessary or legally permitted.

22. Account Deletion

Users may request account deletion through the official VMD Delete Account page.

Delete Account Page:
https://www.viralmediadigital.net/delete-account

Some information may be retained where necessary for legal compliance, fraud prevention, tax records, marketplace disputes, security investigations, transaction records, or platform integrity.

23. User Rights

Depending on applicable law and jurisdiction, users may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information.

Requests may require identity verification before VMD can process them.

24. Children’s Privacy

VMD is not directed to children where prohibited by applicable law. Users must meet any minimum age requirements applicable to their jurisdiction or use the platform only with appropriate parental or guardian authorization where required.

Parents or guardians who believe a child has provided information improperly may contact VMD for review.

25. No Sale of Personal Data

VMD does not sell personal information. If this practice changes in the future, VMD will update this Privacy Policy as required by applicable law.

26. Security Limitations

VMD takes reasonable technical, organizational, and administrative steps to protect information. However, no online platform, cloud system, blockchain-related system, marketplace, wallet interface, or communication service can guarantee absolute security.

Users are responsible for protecting their login credentials, devices, email accounts, wallet access, private keys where applicable, and personal security practices.

27. Third-Party Links and Services

VMD may contain links to third-party websites, services, wallets, payment providers, marketplaces, blockchain tools, external content, or partner systems. VMD is not responsible for the privacy practices, security, policies, or content of third-party services.

28. Legal Compliance and Law Enforcement

VMD may preserve, disclose, or process information where reasonably necessary to comply with law, respond to legal process, enforce policies, investigate fraud, protect safety, prevent harm, defend legal claims, or cooperate with lawful requests.

29. Changes to This Privacy Policy

VMD may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date or last updated date.

Continued use of VMD after updates means the user accepts the updated Privacy Policy.

30. Contact Information

Viral Media Digital LLC
Official Email:
viralmediadigital@viralmediadigital.net

Website:
https://www.viralmediadigital.net/

31. Artificial Intelligence & Automated Systems

VMD may provide artificial intelligence ("AI"), machine learning, automation technologies, recommendation engines, moderation systems, virtual assistants, content generation tools, productivity services, translation tools, search enhancements, and other AI-powered features throughout the Platform.

AI-powered services may assist users by generating recommendations, organizing content, improving search results, suggesting marketplace listings, enhancing creator tools, assisting customer support, detecting fraudulent activity, improving moderation, generating summaries, translating content, or providing educational assistance.

Artificial intelligence systems may generate inaccurate, incomplete, outdated, biased, or unexpected results. Users remain solely responsible for reviewing, verifying, and evaluating any AI-generated information before relying upon it for personal, financial, legal, educational, medical, commercial, or other important decisions.

AI services are intended to assist users and should not be considered professional legal, medical, financial, tax, investment, engineering, accounting, or other regulated professional advice.

To improve Platform quality, VMD may process prompts, interactions, feedback, usage statistics, and technical information associated with AI features where reasonably necessary to operate, improve, secure, evaluate, or troubleshoot AI-powered services.

Some AI functionality may be provided through trusted third-party technology providers operating under their own security, privacy, and legal obligations.

VMD may introduce additional AI-powered services, automation technologies, intelligent assistants, moderation systems, recommendation engines, or machine learning capabilities in the future. Such services shall automatically be governed by this Privacy Policy unless separate privacy disclosures are expressly provided.

32. Push Notifications & Communications

VMD may communicate with users through push notifications, in-app messages, email communications, SMS (where available), and other authorized communication channels to operate, secure, and improve the Platform.

Communications may include account verification, password recovery, login alerts, security notifications, marketplace activity, wallet transactions, NFT activity, creator subscriptions, direct messages, comments, likes, follows, livestream events, customer support responses, Platform announcements, feature releases, maintenance notices, educational content, and policy updates.

Certain security-related notifications are considered essential for protecting user accounts and may not be disabled while an account remains active. These notifications may include suspicious login attempts, password changes, fraud alerts, account recovery requests, unauthorized device detection, and important security advisories.

Where permitted by applicable law, VMD may also send optional promotional communications regarding new Platform features, creator programs, educational resources, marketplace opportunities, subscriptions, special events, ecosystem updates, or promotional campaigns. Users may opt out of non-essential marketing communications using available unsubscribe mechanisms or account settings where supported.

Mobile applications may use trusted notification infrastructure providers including Firebase Cloud Messaging (FCM), Apple Push Notification Service (APNs), or equivalent notification technologies. These services are used solely for delivering Platform notifications and improving user experience.

Users may manage notification permissions through their device settings or within the VMD application where supported. Disabling notifications may affect the availability of certain Platform features and real-time updates.

VMD may retain limited technical records relating to notification delivery, communication events, messaging activity, delivery attempts, and associated metadata where reasonably necessary for security, fraud prevention, customer support, dispute resolution, legal compliance, and service diagnostics.

As the Platform evolves, VMD may introduce additional communication technologies, collaboration tools, messaging services, notification systems, or engagement features. Such services shall automatically be governed by this Privacy Policy unless separate privacy disclosures are expressly provided.

33. Payment Processing & Stripe

VMD may offer paid products, creator subscriptions, premium features, marketplace transactions, event registrations, digital assets, wallet-related services, promotional tools, business services, and other paid Platform functionality.

Payment transactions may be processed through trusted third-party payment providers, including Stripe or other authorized payment processors. VMD does not store full credit card numbers, CVV security codes, or complete payment credentials on its own servers.

When users initiate a payment, purchase, refund request, subscription, marketplace transaction, wallet-related transaction, event registration, or other paid activity, VMD may process limited transaction-related information necessary to operate the Platform.

This information may include transaction identifiers, order history, invoice references, purchase amounts, currency, subscription status, refund status, chargeback records, payment confirmation status, tax-related information, marketplace dispute data, and fraud prevention signals.

Payment providers may collect and process payment information directly under their own terms, privacy policies, compliance requirements, and security standards. Users should review the privacy practices of the applicable payment provider before completing a transaction.

Payment information may be used to:

• process purchases and subscriptions;
• confirm payment status;
• issue refunds where approved;
• manage invoices and receipts;
• support marketplace transactions;
• detect fraud, chargebacks, and payment abuse;
• resolve disputes;
• comply with tax, accounting, legal, and regulatory obligations.

Approved refunds may be processed through the original payment method whenever technically possible. Actual refund processing times may depend on Stripe, banks, card networks, payment processors, and financial institutions.

VMD may retain payment-related records where reasonably necessary for accounting, tax compliance, fraud prevention, dispute resolution, chargeback defense, legal compliance, marketplace integrity, and customer support.

Nothing in this Privacy Policy creates any banking relationship, financial advisory relationship, deposit account, investment account, escrow relationship, or fiduciary relationship between users and VMD.

34. Accessibility

VMD is committed to improving digital accessibility and creating a Platform that is usable, inclusive, and accessible to the broadest possible community of users.

VMD may process limited technical, device, usage, preference, and interaction information where reasonably necessary to support accessibility features, improve usability, enhance interface performance, and provide a better experience across supported devices and operating systems.

Depending on the device, browser, operating system, and application version, VMD may support accessibility-related features such as scalable text, screen reader compatibility, accessibility labels, improved color contrast, responsive layouts, alternative text support, caption support where available, simplified navigation, and adaptive user interface improvements.

Accessibility functionality may vary depending on device settings, operating system capabilities, browser support, third-party services, user configuration, and future Platform updates. VMD does not guarantee identical accessibility behavior across every device, browser, or operating environment.

Users who encounter accessibility barriers may contact VMD through official support channels. Feedback may be used to identify usability issues, improve accessibility, enhance design quality, and support future accessibility improvements.

As accessibility technologies, legal requirements, and industry standards evolve, VMD may update its applications, website, interfaces, policies, and design practices to improve accessibility and digital inclusion.

35. Regulatory Compliance

VMD is committed to operating its Platform in accordance with applicable laws, regulations, and recognized industry standards relating to privacy, cybersecurity, consumer protection, digital communications, electronic commerce, online marketplaces, intellectual property, and online safety.

As VMD expands internationally, users acknowledge that certain Platform features, products, services, marketplace functionality, payment systems, wallet services, creator tools, educational features, gaming experiences, or digital assets may be subject to different legal requirements depending on the country or jurisdiction in which they are used.

Users are responsible for ensuring that their use of the Platform complies with all applicable local, regional, national, and international laws, including tax obligations, consumer protection requirements, financial regulations where applicable, export restrictions, intellectual property laws, and other legal obligations relevant to their activities.

VMD may update its Platform, Privacy Policy, operational procedures, security measures, verification processes, or compliance practices whenever reasonably necessary to comply with changes in applicable laws, regulatory requirements, court decisions, governmental guidance, or recognized industry standards.

Where permitted or required by applicable law, VMD may cooperate with courts, regulatory authorities, law enforcement agencies, consumer protection authorities, data protection authorities, financial regulators, or other legally authorized entities in connection with valid legal requests, investigations, fraud prevention, public safety, cybersecurity incidents, or protection of Platform integrity.

Nothing in this Privacy Policy limits any mandatory legal rights that users may have under applicable consumer protection or privacy laws within their jurisdiction.

VMD is committed to continuously improving its privacy practices, security safeguards, transparency, governance processes, and compliance framework as the Platform evolves and new technologies, regulations, or legal obligations emerge.